Implementing VoiceVerified® Service
VoiceVerified® service is both rapidly deployable and highly scalable to meet your specific requirements across your enterprise.
VoiceVerified® service has been architected to allow you the easiest, fastest and least expensive way to achieve highly accurate and secure identity authentication in your business or institution. There is very little load on your technical and operations resources, freeing you to focus on the business of your business or institution.
Technical and Business Requirements
The technical requirements to support connecting to the VoiceVerified® service are minimal:
- Ability to connect to our service platform using one of our API types:
- XML
- VoiceXML sub dialog
- .NET or Java programming object
- AJAX / Java Script
- A way to get audio to our service platform (8K mono):
- Telephone (POTS, wireless)
- VoIP
- PC microphone and/or
- Other device capable of recording or transmitting speech
The business requirements for VoiceVerified® service are just as simple:
- An identified need in your call center, web or custom application environment.
- Our professional services team conducts a full assessment to identify your specific needs and wants.
- We work with you to design appropriate use cases, then build and implement the plan custom designed for your business.
- Once live, our implementation team remains on hand over the life of the relationship to assure ongoing support and service.
Implementation Options
Implementing VoiceVerified® service could not be easier or less time and resource consuming. Organizations can implement in one of several different ways:
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Integration with VoiceXML
For organizations with VoiceXML capabilities in their call center, integration is simple and easy. Your VoiceXML platform answers a call, and when enrollment or authentication functions are needed, you simply make a sub-dialog call to our datacenter. VoiceVerified® handles the request and returns to your application for continued processing.
Other Integration Options
Integration in other scenarios (such as legacy IVR, web site, password reset or other custom enterprise applications) is also simple. Our API allows for any number of legacy platforms and custom applications to connect and enjoy the same enrollment and authentication benefits. With our XML interface, all you need is the ability to form and parse XML and communicate via HTTP (HTTPS). Or, we have Java and .NRT programming objects that encapsulate all of our service requests and messages – these objects can be added to existing applications for immediate use.