Remove Hassle and Expense From Password Reset
Add the unforgettable password™ to your automated password reset application for an improved user experience and significantly reduced expense.
PINs and Needles
According to the Gartner Group, resetting PINs and passwords is the second most common reason people call the help desk, at an average cost of $25. Best practices call for periodic changes, longer PINs and passwords and mixing alphanumeric and special characters. Security and convenience are in conflict: if you make them too difficult to use, they will be quickly forgotten, or they will be written down only to be lost or stolen. It’s no wonder that passwords can seem like speed bumps and PINs can feel like needles.
Now there’s a better way to identify employees, users and customers who call the help desk or go online to request passwords and PINs.
A Solution Worth Talking About
Add VoiceVerified® to your existing password reset IVR or online platform. Individuals are prompted to repeat a few random numbers. That’s it. Passwords and PINs are no longer the responsibility of CSR and Help Desk personnel, transforming a very expensive process into a modest expense with measurable benefits. It makes a long process a very short procedure. It turns frustrated employees, users and customers into enthusiastic brand ambassadors.
Streamline your password reset process today with VoiceVerified®!
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