VOXEO AND VOICEVERIFIED® ANNOUNCE PARTNERSHIP
VoiceVerified® Voice Authentication Services Now Available on Voxeo Platform
ORLANDO, FL and NEW HOPE, PA—March 31, 2008—Voxeo Corporation, a leading provider of premise and hosted Interactive Voice Response (IVR) systems, and VoiceVerified®, Inc., a leading provider of voice biometric verification technology and services, today announced a partnership to deliver VoiceVerified’s voice authentication technology to new and existing customers using Voxeo’s hosted IVR service.
Voice authentication enables companies to improve the caller experience by streamlining the login process and increasing security, doing away with forgettable PINs and passwords. Security is enhanced, since an individual’s biometric voice authentication is as secure and unique as a fingerprint. VoiceVerified’s Unforgettable PasswordTM technology works with existing IVR systems, including Voxeo’s Prophecy IVR Platform, as a web service, or is easily added to any call center or phone system using Voxeo’s hosted IVR service.
“Through our partnership with Voxeo, VoiceVerified® is now able to quickly and easily enable any company to deploy voice authentication as a security measure in their call center. With their 100% uptime guarantee and high level of support, Voxeo is an ideal partner for us.
Voxeo’s award-winning platform has made it easy for us to develop voice authentication services on our workstations and easily migrate them to a geographically redundant hosting environment,” said Pete Soufleris, CTO at VoiceVerified®.
“Voxeo’s goal is to make telephony simpler for our customers. Using voice as a security method is a great way to make life easier for customers and callers alike. We’re pleased that VoiceVerified® chose Voxeo to make complex, cutting-edge technology easily accessible to anyone who wants to deploy voice biometrics. We see our partnership as just the beginning for this innovative technology,” said John Amein, Senior Vice President of Strategic Partnerships at Voxeo.
When a user calls an application that has enabled VoiceVerified’s solution they are asked to repeat five randomly generated numbers. VoiceVerified’s technology compares the user’s spoken response to a stored voiceprint to authenticate their identity. The entire process only takes a few seconds and users do not need to remember anything.
“Voice biometric authentication services can offer companies an improved customer experience while verifying the identity of customers and employees,” said Avivah Litan Vice President and Distinguished Analyst, Gartner Inc. “With increasing threats on the privacy of personal information, more companies will adopt additional security measures to protect customers from fraud, but will want to maintain customer convenience. Voice Biometric Authentication represents a promising technology in this regard.”
The two companies are currently working together with several customers in the utility and financial services industries and solutions are available now.
About Voxeo
Voxeo makes voice applications easy to build and deploy. The company’s common sense approach isn’t rocket science: Offer a great platform. Make it exceptionally easy for people to try, buy and use. Provide amazing support. The approach has made Voxeo a leading choice among developers and the answer for companies who don’t subscribe to the mentality that a powerful solution needs to be complicated and expensive. More than 30,000 developers and enterprise customers – including half of the Fortune 100 – use Voxeo’s Prophecy Platform and Hosting to deliver innovative IVR, VoIP, outbound notification, unified communications and a new generation of SIP-powered solutions. Anyone can immediately download the Prophecy Platform or sign up to use Voxeo’s hosted developer portal for free at www.voxeo.com/free.
Voxeo is an employee-owned company with headquarters in Orlando, FL and London, UK. The company’s Prophecy Platform has been downloaded more than 20,000 times since its launch in 2006 and its standards-based IVR hosting platform is the largest in the world and the only one back by a 100% uptime guarantee. For more information, visit www.voxeo.com or call +1 (407) 418-1800 or +44 (0) 20 7887 6085 in the UK and Europe.
About VoiceVerified®
The VoiceVerified® service automates biometric authentication for Call Centers and organizations that must protect the identity and privacy of their consumers, employees and/or citizens. Delivered through a secure Point Service Provider (PSP) platform, the telephony-basedservice requires virtually no hardware, licensed software or modifications to existing systems. Non-intrusive, economical and accurate, VoiceVerified® provides enterprises with a crucial layer of security to safeguard their corporate image, brand and consumer relationships.
VoiceVerified® is based in New Hope, PA., and grew through the acquisition and development of voice authentication technologies. For more information, visit www.voiceverified.com or call 215-862-7800.
FOR MORE INFORMATION CONTACT:
Kim Martin
Director of Marketing, Voxeo Corporation
407-928-3320
kmartin@voxeo.com
David Standig
EVP Business Development, VoiceVerified®
215-862-7800
dstandig@voiceverified.com
