Hosted Speech Solutions - For Enterprise and Service Provider Markets
November / December 2007

The man from New Hope has the answer. The question is: What can be done about an identity theft problem that is stealing billions of dollars from american businesses and consumers?

In an August 2007 ComputerWorld article entitled “Your Data’s Less Safe Today Than Two Years Ago,” Gartner Group analyst Avivah Litan said that identity theft attacks have spiked all the way to a “50% increase since 2003.” She further claims that 15-million Americans were victimized in just a 12-month period. The “average loss per incident,” Litan said, “was $3,257.” That figure is “more than twice” what it had been.
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VoiceVerified addresses five key questions pertaining to FFIEC compliance in this special Q&A style supplement.

How can an institution implement Strong Authentication without having a negative impact on the customer’s online “experience”? Give your customers choices. They don’t want to be forced into a specific technology; they want to choose something that meets their needs. Given that choice, the vast majority of customers will select voice as their credential. It’s natural to them. It’s highly portable, because telephones are common the world over. Best of all, with VoiceVerified there is nothing to remember, nothing to lose, and nothing to steal. (Read the rest of this article)

Customer demand for a simple, unobtrusive form of authentication has prompted Somerset Trust Co. to pilot a voice-based biometric solution.

The Somerset, Pa.-based bank, a family-owned institution with more than $425 million of assets, is the first financial institution to pilot a solution from New Hope, Pa.- based VoiceVerified that harnesses the unique characteristics of the human voice to create the vocal equivalent of a fingerprint. (Read the rest of this article)

Banking Strategies - Off-site Biometrics Authenticate Callers, the Unbanked

Branches and online banking usually come to mind first for financial services companies considering the use of biometrics for authentication. But there are two other “offsite” possibilities: call centers and banking kiosks.

In call centers, the focus is on voice verification systems. New Hope, Pa.-based VoiceVerified has developed voice verification technology for call centers in a variety of industries and this spring began promoting a system for bank call centers. (Read the rest of this article)

From the Philadelphia Business Journal, February 17, 2006

New Hope - VoiceVerified hopes to make a big noise in what’s predicted to be a booming industry.

The company is getting ready to spread the word about a system it developed that uses voice-recognition technology to verify the identity of callers to customer-service providers.

Read the full story - VoiceVerified: The sound of your ID (PDF)

Voice Biometrics For Multifactor Authentication Technology developed to streamline customer interaction at call centers has been adapted so it can process voice samples as a second factor of customer authentication. VoiceVerified’s Point Service Provider (PSP) meets all regulatory requirements for Visa’s Payment Application Best Practices (PABP) and for TrustKeeper Certification (PCI, SOX, GLBA, SAS70) from Ambiron Trustwave, but requires virtually no new hardware or software. Instead, all voice samplings and comparisons are done at multiple redundant processing centers operated by VoiceVerified. PSP makes the comparisons by applying an algorithm. Although the voiceprint files are maintained by VoiceVerified, there is no personal information linking them to individual customers. (Read the rest of this article)