Banking Strategies - Off-site Biometrics Authenticate Callers, the Unbanked

Branches and online banking usually come to mind first for financial services companies considering the use of biometrics for authentication. But there are two other “offsite” possibilities: call centers and banking kiosks.

In call centers, the focus is on voice verification systems. New Hope, Pa.-based VoiceVerified has developed voice verification technology for call centers in a variety of industries and this spring began promoting a system for bank call centers. (Read the rest of this article)