Sound Solutions for Telecommunications
With voice as their unforgettable password™, your customers will speed through the identification process whenever they connect with you.
Voice: Their Unforgettable Password™
Connecting to a telecommunications company via phone or online with PINs, passwords, shared pictures and private, personal information can be a hassle. With VoiceVerified® you can now positively and securely identify people just by having them repeat a few random digits.
VoiceVerified® works in most remote applications:
- In your Call Center, it accurately identifies callers automatically within your IVR, saving up to 30 seconds of identification time and freeing your CSR to attend to their needs.
- For online access, VoiceVerified® is part of the customer’s profile that allows him or her to access web services or accounts and information.
It’s fast. It’s unobtrusive. And it’s accurate. It’s secure access that actually creates positive customer experiences.
FCC Compliance that improves customer service!
The FCC has mandated that telecommunications providers must secure CPNI – your customers’ personal information. Using voice as the unforgettable password™, VoiceVerified® enables you to meet the FCC order requiring password protection of CPNI.
Most importantly, VoiceVerified® delivers a superior customer experience in terms of security and convenience. Besides, not hassling your callers for personal information means getting each call off to a more positive start.
Improve your brand value today with VoiceVerified®!
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